Most Frequently Asked Questions
- Do you have a catalog?
- Is there a minimum order?
- How are your products sold?
- Can I get more information about a particular item?
- Can I order samples?
- Can you give me a fabric quote?
- Do you sell to the public?
- What is your return policy?
- Can I change or cancel my order?
- Will my fabric and / or fringe be shipped in 1 continuous piece?
Pricing & Billing Information
- What payment methods do you accept?
- Is there a minimum order?
- How are your products sold?
- When will my account be charged?
- Do my billing and shipping addresses have to match?
- Can you give me a fabric quote?
- Am I eligible for a discount?
- My credit card appears to have been charged twice.
- How long does it take to receive a refund?
Shipping & Order Status
- When will my order ship?
- How long will it take my order to arrive?
- How can I track my order?
- Can I change or cancel my order?
- Part of my order is wrong or missing.
- What is your shipping fee?
- I have not received my order.
- Do you ship to PO Box and / or APO addresses?
- Do you ship internationally?
