When will my order ship? We take pride in our service and ship all orders as quickly as possible. Regular orders are shipped in 1-3 BUSINESS days on a first come first serve basis (regardless of shipping method). Rush processing is offered during checkout and insures same or next BUSINESS day processing (this does NOT include the shipping transit times). Choosing an expedited shipping method will not put your order
ahead of those that were placed sooner. A quicker shipping method will only affect the time your shipment takes to reach you AFTER
it has been picked up by the carrier.
How can I track my order?
You can track your order by logging into your account and viewing your order history or by entering a few key pieces of info on the tracking page.
If you placed your order online and entered your correct email address, you should have received an email containing your order number.
If you placed your order over the phone, you should have received a sales order number beginning with the letter "s".
Click Here to use either of these numbers to track your order. If you listed a valid email address, you will also receive a tracking number via email once your order ships.
Can I change or cancel my order?
In most cases, as long as your order has not already been processed, it may be changed or canceled. To do so, you can either e-mail OR call customer support @ (205) 487-8040. Please be ready to provide your order number if possible. If it has already
been processed, you have the option to refuse the shipment when it arrives, however the shipping charges will
be at your expense. Unfortunately, special orders cannot be changed or cancelled once they have been confirmed by all parties involved.
Part of my order is wrong or missing.
Please notify us immediately if we made a mistake in packing your order. We try to be very careful, but we do sometimes
make mistakes..... every once in a while :-) If a mistake has been made due to our error, we will immediately ship you the correct or missing item(s) at no cost to you, of course. In the case of the wrong item(s), we will include a return label
with your new shipment. You will need to have the package ready to go when the carrier arrives with your replacement and just place the return label on the package being returned and send it with the driver
to be returned to us.
What is your shipping fee?
View our shipping policy here
I have not received my order.
We sometimes have order delays because of certain concerns or backordered shipments. We always try to contact our customers
when these situations arise and keep them updated as much as possible. We may have already tried to contact you regarding your order. Please check your email (spam folder) and voice mail
to make sure we have not tried to make contact.
Another possibility, although an uncommon one, is when an order results in a failed transaction and we never receive your information. If you placed a yardage order over 3 business days ago, and you are unable to track it or feel you should have already
received your shipment, please Click Here so that we can investigate further.
Do you ship to PO Box and / or APO addresses?
Yes we do! We also offer a 10% discount for military customers (info on our coupons page)!! Thank you for serving our country! :)
Do you ship internationally?
We currently ship directly to the USA and Canada only. For other locations, you can have us ship your order to a mail forwarding service and they can forward to you. Click here for more info.